My 2009 HHR (2,556 miles) is running with the key in the ‘on’ position and will NOT turn off. Completely dumbfounded, I call OnStar. OnStar cannot turn my car off so they connect me to a GM rep named Mike who says (I’m not kidding) “I have these calls about twice a week.” (WTF?)
“You need to get your car in to a dealership.”
“Yeah. No kidding. I work for one but it’s closed. How do I turn this car off?”
"We can call Roadside Assistance for you. I had to do that last week and when they got there they called us. In turn, I called a dealership in Hawaii since it was nighttime and they told us to unhook the battery…which I relayed to Roadside. Would you like me to call them?”
“Seriously? Why? They’ll just have to call you, right?”
“They might. The other one did.”
“Listen, just tell me how to turn it off. Should I unhook the battery?”
“You can. That’s what I’d suggest but we recommend you wear the proper gloves, use a pair of pliers and be aware that it may spark or jump.”
“The car may jump, Mike? (My 23 yr old son is standing in front of the car with the hood open when I suddenly SLAM my foot on the brake even though the car is in park.)
“We don’t want you doing anything you might not feel comfortable doing for your own safety.”
“Listen, Mike. You are suggesting we unhook the battery right?”
“Yes, but the alternator may keep running. I can call Roadside for you.”
“Thanks Mike but why bother if they’re going to call you and you are going to tell them to unhook the battery.”
“Yes, that’s what we would tell them.”
“Goodnight Mike and um, thanks.”
“Goodbye Lisa…have a great night.”
I couldn’t make this stuff up. Are you kidding me? My son pulled the fuel fuse and the car died. The dashboard is lit up like a Christmas tree but the car is not running. Tomorrow morning I’ll have someone look at it and ask more about this issue. Not that it helps me tonight….